Returns, exchanges and refunds:
In the event that you are not satisfied with the product or if there is a defect in the product, you can, within (15) days from the date of placing the order, “request a return of payment/product” to return the product to Adel Pharmacies. The return is made by the customer at the address of the Adel Pharmacies Administration - Al-Basr. - King Fahd Road - Buraydah - Al-Qassim
Exceptions:
• Milk and baby products.
• In accordance with hygiene and public health laws, we do not accept the return of health and beauty products (shaving devices, hair removal devices, oral and dental health care devices, etc.), and they are not subject to exchange or return of the amount paid, unless there is a manufacturing defect in the product within a period of time. (15 days.
• Refrigerator medications or those that require a specific degree of refrigeration.
If the product is returned due to a product defect, manufacturer defect, damage during product delivery, or incorrect/wrong product delivery, no additional shipping service fees will be charged. In the event of a return for other reasons (the customer needs to exchange the product or the customer’s desire has changed in general), shipping fees will be charged to the customer as well as the fees approved by the bank in resolving the use of the credit card.
When preparing to return a product, the product must be in its original condition. We do not accept the return of products that contain scratches, are open, or are damaged due to misuse or malfunction due to incorrect use. Any request for return, exchange or refund of payments is processed within a maximum of 15 working days, and we have the right not to agree to accept the return of products that do not meet the above-mentioned criteria.
Refunds for refunds or cancellations of the order will be made within a maximum of 15 working days, and the transfer can be followed up with your bank